Booking Terms & Conditions
This information is important, and is the ‘small print’ that you need to take the time to read as they are your booking Terms and Conditions. You may download as PDF document to retain for your records. Booking-Terms-and-Conditions PDF download
Your Contract with us
Our terms and conditions (together with any other information either on our website, on 3rd party websites where the advert or information is managed by us, such as VRBO, Holiday Lettings and others, and in our printed literature) form part of the contract between the person making the booking, acting on behalf of everyone named on the booking form (hereinafter called ‘you’) and Shoreline Turkey Limited (hereinafter called ‘the Company’), who is acting on behalf of the property owner or local letting agent where the accommodation is situated, and is not liable for any accidents, errors or omissions to you, your party or your personal belongings whilst staying in your accommodation.
The contract between you and the Company exists when the Company issues your holiday confirmation and is in receipt of any deposit for the accommodation.
All bookings are made subject to the following terms and conditions. By making a booking with us by the following methods, email, our website, 3rd party websites, our online booking form, by telephone, in person or by any other means, you agree to be bound by these terms and conditions.
These terms and conditions will apply to each and every booking made with the Company, and each person staying at the property (whether named on the booking form or not) agrees to be bound by the terms and conditions. It is automatically accepted by the Company that the person making the booking has the express permission of all members of the party, to accept and abide by these terms and conditions
Booking and Payment
You must be at least 18 years old to make a booking with us. Please note that single sex parties or groups of young adults (under 21) may only be accepted at selected accommodation. Confirmation of your booking by email will be sent to you once the reservation deposit has been received and further confirmation email will also follow once full payment has been taken.
Once the contract is made, it is the accommodation providers’ responsibility to provide you with what you have booked and it is your responsibility to pay for the accommodation in full before you travel. Failure to pay on the due date(s) may result in the booking being cancelled and payments to date forfeited.
All relevant documentation will be sent to you via email, it is important to check carefully all the details of your booking once you receive it. The Company will not be responsible for any information you do not receive as a result of your failure to provide a valid email address.
A non-refundable deposit for the accommodation rental is payable when you book your holiday and the balance is due 8 weeks before departure. The deposit is generally 25% but can be more or less dependent upon the property. We will notify you at the time of booking the deposit amount required. The balance due date is shown on your confirmation so please make a note of it as no reminders will be sent. Where the balance due date differs, you will be notified at the time of booking. From time to time we may agree that you can pay the balance upon arrival at your accommodation. If you book less than 8 weeks before your arrival date, the full balance will be due immediately. Deposit payments can be made by bank transfer, cheque, or debit/credit cards. Payments for the balance must be made by bank transfer or cheque. If you wish to pay the balance by a credit or debit card, we reserve the right to charge a 1.5% administration charge.
The Company reserves the right to cancel the booking and retain any deposit paid should the balance payment not be received as cleared funds by the due date.
Please note that we do not accept commercial debit or credit cards and a 2.5% administration fee will apply to payments made using non-European registered cards.
Refundable security (damage) deposit
A £250 refundable security deposit is payable with the final rental balance and is returned to you within 10 days of the end of your holiday provided there is no loss, breakages or damage to the rental property or its contents (in some cases, a larger damage deposit is required in which case we will notify you at the time of booking).
The payment of your security deposit does in no way exclude you from your responsibility to take every care of your holiday accommodation. The property will be presented in good order and should be left as such. Any damage liability rests totally with you. If any damage occurs (accidental, wilful, reckless or otherwise) or the property is left in an unacceptable condition, then the resolution of any dispute shall be between you and the owner or local property management company. In certain circumstances the Company is prepared to arbitrate between the parties but we must remain neutral in all cases.
Should no damage have occurred during your stay then the deposit will be returned to you by bank transfer to a UK bank account nominated by you. Additional payment for any proven claim in excess of the breakage deposit will be requested by the Company directly from you. For hotel bookings a credit card swipe will be taken on your arrival at reception against any damage or charges you may incur during your stay (eg: room service, use of the telephone etc).
The Lead Guest
The lead guest is the person, agency or company that holds the booking, to whom all correspondence and invoices are addressed and who is responsible for the rental. Spouse’s names are not considered interchangeable. When a booking is made by telephone, email or any other means, the booking is subject to these terms and conditions, and the guest must accept these Internet terms and conditions and any made by our suppliers. Where two or more people are included in the same booking, the person making the booking shall be deemed to do so, on the basis that he/she acts as an agent for all members of the party and accepts these booking conditions on behalf of each member of the party.
What the price includes
Villa or Apartment accommodation:
Use of the villa or apartment, as booked for the people named on the booking form, including utilities and facilities which are advertised in the villa description as being available at no extra charge, plus the services of the local villa or apartment agents where applicable.
Accommodation and meals as described on the website and on your confirmation invoice. Use of the hotel’s facilities as advertised in the hotel description as being available at no extra cost.
The Company accepts no responsibility or liability for any changes made by the property owner or owner’s agent to the accommodation, resulting in the accommodation being different to that originally described, where it has not been notified to the Company in advance of your arrival.
What the price does not include
Refundable security deposits, entry visa, en-route hotels, short and long sea crossings, flights, car hire, transfers, car parking and holiday insurance are not included in the price although some of these items can be arranged at extra cost.
It is your responsibility to ensure that:
- any specific passport, visa and health requirements are obtained, and all members of your party, including infants, have a valid passport.
- each member of your party is covered by adequate travel insurance to cover all aspects of your holiday (including cover for cancellation, curtailment, evacuation, flight delays, loss and damage to baggage and other personal property as well as comprehensive health insurance including medical expenses and repatriation coverage). If you fail to take out adequate insurance cover, we will not be liable for any refunds or losses, howsoever arising, in respect of which insurance cover would otherwise have been available.
- the balance of your holiday is paid by the due date as per your confirmation from us.
- please be advised that in the event that you or any of your party are disruptive, behave in an unsociable manner, undertake any illegal activities or use the premises for business purposes, we do reserve the right to terminate your holiday and will have no further liability or responsibility to you in respect of accommodation or transfer/car hire, nor will any refunds be made.
During the period of the holiday, you (personally and on behalf of all other people visiting the property) undertake (for the benefit of the property owner and the Company) as follows:
- that the number of people occupying the property will not exceed the number stated on the holiday confirmation.
- that the property will be used solely for the purpose of the holiday by you and your party. to show due consideration for other parties (to include, but not limited to, refraining from abuses of the property and/or dangerous, offensive or rude behaviour to the property owner, his representative or any third parties such as neighbours).
- to keep the property and all furniture, utensils, equipment, fixtures and fittings in or on the property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the property is left in the same state of order and cleanliness in which it was found. The Company and / or the property owner reserves the right to charge you for any additional losses that are not covered by the security/damage deposit.
- to report as soon as possible to the Company (or the property owner’s agent or representative) any breakages or damage caused by you or any of your party members during the holiday and to reimburse the property owner with the cost of replacement if the amount in question exceeds the amount we hold as a security/damage deposit.
- all members of your party are aware that the property owner reserves the right to make a claim against you for any repair or loss as a result of damage caused.
- to arrive after 4pm on the arrival day and to vacate the property by 11am on the day of departure unless prior arrangements have been agreed with the property owner and/or the holiday confirmation states otherwise. Samira Villas is 10am on the day of departure.
- not allow any person other than guests booked and staying in the property for their holiday to use the facilities and amenities of the property.
- to notify all other members of the party of these undertakings.
- in the event of a breach of any of the undertakings set out, the property owner (or his representative) can refuse to allow you to take possession of the property or make you and your party leave the property before the end of the holiday. In either case, you shall be deemed to have cancelled the booking and you shall have no claim for compensation or reimbursement whatsoever.
On your holiday please be as vigilant as you would be at home and ensure you take sensible precautions to protect your belongings – do not leave valuables or keys in sight of windows and do not leave doors or windows open when away from the property or at night.
You agree to take care within the property and gardens and consider the risks posed by balconies and swimming pools to children. Swimming pools should be accessed by the steps and not by jumping or diving in. Please supervise children at all times in and around the pool.
Immediately upon receipt of the holiday confirmation from the Company, you must check the details and notify the Company of any mistakes/errors made by the Company as soon as possible and in any event within 7 days; no changes can be made to the booking after this time. The Company reserves the right to charge a £20 amendment fee to administer/correct any error by you. Any request for changes to be made must be in writing from the person who made the booking (the lead guest).
Access to the rental properties is available generally from 4pm on the first day of rental (depending on the property) and we will ask you to vacate the property by 11am at the latest on the agreed departure date, to enable cleaning and preparations for the next guests. These times may vary, but you will be notified at the time of booking if this is the case. Please bear these times in mind when booking your flights. Some flexibility with these times may be possible, subject to availability and in some cases, at additional cost, however, this would be at the discretion of the owner or agent and must be by prior arrangement. In the event a later checkout is not possible, we will endeavour to find you somewhere to store your suitcases.
Rental properties are reserved exclusively for the people confirmed as guests at the time of booking and no other persons are permitted to stay at the property unless agreed by us in writing prior to the rental period.
Under no circumstances will animals be allowed in the property (with the exception of guide dogs used to aid sight or hearing and only with prior arrangement).
All members of the rental party agree not to smoke or allow smoking inside the rental property at any time.
Please take care to secure the property at all times and take care of property keys. The cost of replacement keys will be deducted from your security deposit, and in the event we have to replace the lock or force entry, these costs will also be deducted from the security deposit.
These may be made prior to travel and whilst we will endeavour to meet them, they unfortunately cannot be guaranteed. In no circumstances will requests be accepted by us to form part of our contractual obligations and we will have no liability if they are not met. We are happy to give advice and opinions about the suitability for those with limited mobility, elderly, families etc, but we would point out that many of our properties lack the simplest facilities such as ramps and are not necessarily childproof. If you let us know your requirements we will do our best to furnish you with as much information as possible so you can make an informed decision. It is at your own risk that babies and young children stay at any of our properties, as most have pools, balconies and roof terraces that would require babies and children to be supervised at all times.
Your (and all other members of your party’s) personal belongings and vehicles (together with their contents) are left at the rental property entirely at your own risk. The Company shall not accept any liability for any loss or damage to your (and all other members of your party’s) personal belongings and vehicles (including their contents) during your holiday.
In consideration of the fact that the Company acts only as a booking agent in respect of the accommodation featured on our website (or anywhere else that we from time to time chose to advertise), the Company accepts no liability whatsoever for any aspect of the arrangements and in particular, accepts no liability for any loss, personal injury/illness or death however incurred.
The Company shall not accept liability for loss of main services such as electricity or water supplies, nor any actions taken in the vicinity of the property by any authority over which there is no control. Refunds or compensation would not be payable and cancellation charges would still apply.
No liability can be accepted by the Company when the contract is affected by force majeure. In the context of these terms and conditions ‘force majeure’ is any event that we could not, even with due care, foresee or avoid. These events include, but are not limited to; war, threat of war, riot, civil commotion or strife, hostilities, industrial dispute, natural disasters, acts of god, terrorist activity, threat of terrorist activity, adverse weather conditions, airport closure, government action, changes to Foreign & Commonwealth Office travel advice, technical problems with transportation or any other events beyond the Company’s control.
Point of Sale Accuracy
The information and descriptions supplied regarding the rental property or hotel are believed to be accurate and offered in good faith, however, there may be occasions when an advertised facility is either modified or is not available. Such situations may be dictated by local circumstances, necessity for maintenance or repair (eg: swimming pools), unsuitable weather conditions, fuel shortages, power cuts or other circumstances beyond the Company’s control. If the Company is advised of any such issues, we will endeavour to inform you in advance, however the Company cannot be held liable in such circumstances.
Out of ‘Season’ bookings
The ‘Season’ in Kalkan runs from mid May to mid October. During this time building and construction work is prohibited in Kalkan. If you wish to make a booking outside of these dates, it is possible that construction projects may be going on in the area. The Company will endeavour to inform you of this but cannot be expected to know about all building projects in Kalkan and so bookings outside the ‘season’ cannot be guaranteed to be unaffected by construction works.
Prices on the website and our other advertising platforms do change from time to time. Prices can be adjusted up as well as down due to certain campaigns we may launch from time to time. Once we have confirmed your booking, this is your guaranteed price. If the price decreases, you are not entitled to the accommodation at the changed rate.
The balance of the rental cost (if any) must be paid by you to the Company no later than 8 weeks prior to the commencement of your holiday (the Company shall endeavour to inform the holidaymaker of the due date at the time of the booking but no reminders will be sent). If a booking is made within the 8 week payment period the total cost of the holiday plus security deposit must be paid at the time of booking. Certain owners may request the final payment before 8 weeks. Should this be the case you will be informed of this at the time of booking.
Cancellations should be made in writing by email, and sent by the lead name whose email address is the one recorded against the booking. Cancellations will become effective from the delivery date of the cancellation email. All cancellations are subject to a charge payable by the customer as detailed below. Charges for cancelled bookings will be confirmed to you by invoice within two weeks of cancellation. Please note: these charges also apply, if you have failed to make payment on time and we cancel your booking as a result. In addition, your booking will be treated as cancelled and the same charges will apply if you decide to change your accommodation from one property to another.
|Cancellation notice given:||Cancellation charge applied:|
|More than 80 days||Deposit only (25%)|
|79 – 60 days||80%|
|59 days or less||100%|
Charges above represent a percentage of the total accommodation booking value. No refunds can be given for stays that are ended by you earlier than planned. No party may challenge the validity of a signed emailed copy of the booking conditions on the basis of a lack of original signature. We will endeavour to resell the accommodation and if we do, subject to the owners’ agreement we will return any money to you.
Cancellations Made By Us
If circumstances beyond our control should make the rental property unavailable, you will be advised as soon as is possible. Alternative accommodation of a comparable standard will be offered if available, or a refund of monies paid. Such an event is unlikely to occur, however, if this situation does arise, The Company will not be liable to pay compensation or reimburse you for any expenses you incur as a result. We strongly suggest you take out adequate travel insurance to cover you and your party for unforeseen circumstances. Where we have passed monies to the owner already, we will request a refund and once received we will forward to you.
We reserve the right to terminate, without notice, the arrangements of any customer whose behaviour, in our opinion, is likely to cause annoyance, distress or danger to other customers or any third party. If you are prevented from travelling because you appear to any person in authority to be unfit to travel, or likely to cause discomfort or disturbance to other customers, our responsibility to you will cease. Full charges will apply and we will be under no obligation to provide a refund, compensation, or any further assistance. Parents/guardians are responsible for the supervision/behaviour of young children and teenagers.
Passport and Visa
It is your responsibility and those within your party to ensure they hold the correct travel documents, such as a valid passport and entry visa. From time to time these regulations may change, and it is your responsibility to ensure you are aware of these requirements and comply. Should you not be allowed to travel for any reason, the Company is not responsible for any reimbursement or extra expenses incurred as a result. If as a result you cancel your accommodation, the cancellation policy will apply.
When you book accommodation through the Company you accept responsibility for any damage to the property or accommodation and its contents caused by you or a member of your party. The Company reserves the right to terminate (before or after departure) your holiday or that of any member of your party due to yours or their misconduct, within their reasonable opinion. In these circumstances full cancellation charges apply and no refund will be given. Furthermore, the accommodation owner shall be under no obligation to pay compensation or meet any costs or expenses you may incur as a result of your accommodation being terminated. You agree to indemnify us against any claims (including legal costs) made against us or on behalf of the owner of any such property or accommodation. You are also liable to make reimbursement to the accommodation provider for any damage caused, before you end your stay.
Transfers, Car Hire and Excursions
We act only as an agent in respect of all transfer, car hire and excursion bookings we take or make on your behalf. For all such bookings your contract will be with the supplier of the arrangements concerned. The suppliers’ terms and conditions will apply to your contract. Copies of these terms and conditions will be made available upon request.
When you book transfers either via the internet, in writing with us or by telephone, it is at this point a binding contract is made between you and the supplier. Email confirmation of your booking will be sent to you. You may cancel your transfers up to 48 hours prior free of charge. In the event that you have paid for them in advance via a third party website, you will be refunded the full amount less any charges the third party may apply to you or the Company. Otherwise you will receive a full refund. The contract is subject to these booking terms and conditions; all booking conditions will apply to each and every booking made with the Company. Once the contract is made, it is the transfer provider’s responsibility to provide you with what you have booked and it is your responsibility to pay for the service either before you travel, or on the day of each transfer directly to the driver the price previously confirmed to you. Only in very exceptional circumstances will we allow you to pay us direct for any transfers. All relevant documentation will be sent to you via email. It is important that you carefully check the details of your booking once you receive this documentation. You will also be notified of your pick up time for your return journey. The Company will not be held responsible for any information you do not receive as a result of your failure to provide a valid email address.
As the Company act only as a booking agent we have no liability for any transfer arrangements and in particular any liability for illness, personal injury, death or loss of any kind. Any claims for damages, injury, illness or death arising from your journey must be brought against the transfer provider and will be under the jurisdiction of the law of the country in which the transfer is provided. Please note; the transfer provider will always aim to drop and/or collect you as close to your accommodation as possible. In some instances it may not always be possible for the vehicle to take you on to the premises due to circumstances outside the transfer provider’s control.
For airport pick-ups, it is essential that we be given the correct flight number and arrival time, before the transfer vehicle departs to collect you. This must be done in writing either by email or by phone (whats app/text message), or by phone. If this information is not available at the time of booking, please ensure that you inform us at least 7 days prior to your departure. No responsibility can be accepted or compensation allowed for a failed rental due to the late provision of this information. You must inform us immediately of any flight changes. Failure to do so resulting in a transfer vehicle being sent to collect you will result in the full cost of the transfer being due. Where you fail to pay this cost we reserve the right to deduct it from any monies we hold for you such as the security deposit.
When you book car rental either via the Internet, email or telephone, once your booking is confirmed it is at this time a binding contract comes into existence. Email confirmation of your booking will also be sent to you. The contract is subject to these booking terms and conditions; all booking conditions will apply to each and every booking made with The Company. Once the contract is made, it is the car rental provider’s responsibility to provide you with what you have booked and it is your responsibility to pay for the car rental in full at the time of collecting the vehicle. All relevant documentation will be sent to you via email. It is important that you carefully check the details of your booking once you receive this documentation. The Company will not be held responsible for any information you do not receive as a result of your failure to provide a valid email address.
As the Company act only as a booking agent we have no liability for any car rental arrangements and in particular any liability for illness, personal injury, death or loss of any kind. Any claims for damages, injury, illness or death arising from your car rental must be brought against the car rental provider and will be under the jurisdiction of the law of the country in which the transfer is provided.
If collecting your rental car from an airport, it is essential that you give us the correct flight number and arrival time, before your departure from your home country. This can be done by either by email or by phone. If this information is not available at the time of booking, please ensure that you inform us at least 7 days prior to your arrival date. No responsibility can be accepted or compensation allowed for a failed rental due to the late provision of this information.
Drivers must be aged 25 or over, have held for at least one year and be able to produce at the point of car rental collection, a full national driving licence from their country of residence (in some cases an international driving permit may be required). It is your responsibility to check you hold the correct licence and/or documents to be able to drive.
Drivers holding a photo card British driving licence must also present the paper endorsement sheet that was issued with the licence. It is the drivers’ responsibility to ensure that he/she has the appropriate driving licence and documentation. Please notify the Company of any endorsements on the driver’s licence as the booking may not be accepted.
No refunds will be given for rentals rejected due to non-production of a driving licence or non-disclosed endorsements. Faxed or photocopied licences are not acceptable.
The rental cars are insured for a maximum number of passengers. The Company cannot accept responsibility if a vehicle is not large enough to fit all passengers and luggage on arrival if details were not supplied at the time of booking. In the interest of safety this number cannot be exceeded and if exceeded the insurance will be invalidated.
The Company and the company providing your car rental will not in any circumstance be held responsible for anyone driving under the influence of alcohol/drugs, causing wilful damage, off road driving or driving without due care and attention. You will accept responsibility in respect of any such claims.
Cars and all offers are subject to availability. All information in these terms and conditions, including prices, is correct at the time of publication.
As the Company act only as a booking agent we have no liability for any of the car hire arrangements and in particular any liability for any illness, personal injury, death or loss of any kind. Any claim for damages, injury, illness or death arising from the period of your car hire must be brought against the car hire provider and will be under the jurisdiction of the law of the country in which the car hire service is provided.
As the Company act only as a booking agent in respect of excursions, we accept no liability in this regard, in particular any liability for illness, personal injury, death or loss of any. Any claims for loss, damages, injury, illness or death arising from your excursion must be brought against the excursion provider and will be under the jurisdiction of the law of the country in which the excursion is provided.
Help while on Holiday
If you need assistance whilst in resort, in the first instance, you should contact the property owner’s local agent. They will be more than happy to assist you in any way they can. If this is not possible then a local representative from the Company will be happy to help you in any way possible. Relevant contact details will be provided to you in advance of your arrival.
We sincerely hope you enjoy your holiday and have no cause for complaint. But should that not be the case, you must report any complaint directly to us immediately preferably in writing to firstname.lastname@example.org or by phoning/messaging 0090 539 2322419
If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint to your satisfaction during your stay. If you are still not satisfied, you must put your complaints in writing immediately upon return to the UK (or at the very least within 14 days of your return) by email to email@example.com.
The Company shall be entitled to a reasonable period of time within which to investigate any written complaint received from you and to respond thereto before any arbitration or other legal proceedings are initiated by or on your behalf.
Data Protection and Privacy
Amendments to our Booking Terms & Conditions
We reserve the right to amend, add or withdraw any of our booking terms and conditions at any time and without notice.
Matters arising from these terms and conditions are governed by the law of England and Wales and are subject to the jurisdiction of the courts of England and Wales. Information held therein is believed to be correct at the time of writing.
Shoreline Turkey Limited
Registered Address: 27 Old Gloucester Street, London WC1N 3AX
Tel: 0121 288 1838 or 009 0539 2322 419